MOKWHEEL and its affiliates and subsidiaries (collectively “MOKWHEEL,” “we,” “us,” or “our”) are responsible for your information, and this Privacy Policy constitutes an agreement between you and MOKWHEEL. This Privacy Policy applies when you use our website (the “Website”) and services linked to this Privacy Policy (collectively referred to as our “Services”).
At MOKWHEEL, your privacy is our priority, and we adhere to strict standards and procedures to prevent the misuse of your information. We encourage you to read this Privacy Policy (“Privacy Policy”) carefully to understand what information we collect and how we use it. By visiting and using our website (the “Website”), you acknowledge that you have read and understood this Privacy Policy and consent to our data processing activities.
How We Collect Your Information
This Privacy Policy explains how MOKWHEEL collects, protects, uses, and discloses information when you:
- Access any page of our websites.
- Register an account on our websites.
- Participate in a promotion or other website features.
- Submit product reviews and ratings as a customer.
- Participate in our research surveys or testing.
- Provide us with information via our official account on any social media platform.
- Make inquiries or comments through our contact points (MWB email).
Why We Collect Information
Most of the personal data we collect is provided directly by you for the following reasons:
- You have purchased a product directly from us.
- You participate in our product reviews or research.
- You have registered an account on our websites.
- You have asked us for advice because you are interested in purchasing one of our products.
- You have subscribed to our emails for promotions or reminders.
- You have contacted our customer service for assistance.
- Third parties who have obtained your consent to share your data with us.
What Information We Collect From You
- During the registration process, you must provide us with a password, name, valid email address, etc. It is your responsibility to keep your password strictly confidential.
- Your Internet protocol (IP) address, login data, browser type and version, time zone settings and country location, browser plugin types, operating system, and platform.
- Your device and browsing actions.
- MWB does NOT collect or store payment information. If you provide payment information on our website, it is transmitted through the Shopify/Stripe/PayPal payment portal. All payment information and transactions are subject to the privacy policy and terms of use of Shopify/Stripe/PayPal.
- When you contact our customer service, your call, email, or chat may be recorded/stored for quality and training purposes.
- If you provide feedback through our customer service surveys or product reviews, your results are stored to help improve our services.
- If you subscribe to our marketing communications without purchasing a product, we only collect your email address. We may use your email address for additional promotional purposes with our partners.
How We Use/Share Information
- Your information is stored in our internal systems, and our website verifies you as a MOKWHEEL customer. We do not sell, trade, or process your personal data to external parties.
- Sending newsletters and offers/promotions.
- Analyzing preferences, trends, and statistics.Improving products or the design and content of our website.Contacting you to update you on the status of your inquiry or order.
- Providing solutions to your needs.Service providers may also access your personal data while providing services. However, we require all service providers to maintain confidentiality to ensure the security of your personal data.
- Compliance with legal requirements.We may disclose your personal data for the following reason:
Compliance with legal requirements.
To protect the rights, property, or safety of us or our users.
To protect our users from fraud, abuse, or illegal use of our website.
Security
The security of your personal data also depends on you. If we have provided you with a password to access certain parts of our services (or if you have chosen one), you are responsible for keeping this password confidential. Please do not share your password with anyone.
Unfortunately, the transmission of information over the Internet is not 100% secure. While we do our best to protect your personal data, we cannot guarantee the security of any personal data you transmit to or through our services. We are not responsible for the circumvention of privacy settings or security measures on the website or for the actions of third parties.
